Privacy Policy

Privacy Policy for Twist Mena

Last Updated: January 30, 2024

This Privacy Policy outlines the policies and procedures governing the collection, use, and disclosure of user information when utilizing the services provided by Twist Mena, including the applications Twist Music (accessible at music.twistmena.com) and Account Management (accessible at account.twistmena.com). It aims to inform users about their privacy rights and ensure compliance with applicable laws.

Interpretation and Definitions

Interpretation:

Words with capitalized initials carry specific meanings defined under the following conditions, applicable whether in singular or plural form.

Definitions:

For the purpose of this Privacy Policy:

Account: Refers to a unique account created for accessing our Service.
Affiliate: Denotes an entity controlling, controlled by, or under common control with Twist Mena.
Application: Refers to Twist Music, the software program provided by the Company.
Company: Referred to as "the Company," "We," "Us," or "Our," signifies Twist Mena, located at Building S4, 90th Street Fifth Settlement, New Cairo, Cairo, EG.
Cookies: Small files placed on a user's device by a website, containing browsing history details.
Country: Refers to Egypt.
Device: Encompasses any device capable of accessing the Service, such as a computer, cellphone, or tablet.
Personal Data: Encompasses any information relating to an identified or identifiable individual.
Service: Denotes the Application or the Website or both.
Service Provider: Denotes any entity processing data on behalf of the Company.
Third-party Social Media Service: Refers to websites or social network platforms enabling user login or account creation for Service usage.
Usage Data: Encompasses data collected automatically during Service use.
Website: Denotes Twist Mena, accessible from https://twistmena.com/.
You: Signifies the individual, company, or legal entity using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data:

When using Our Service, users may be asked to provide personally identifiable information, including but not limited to:

Email address
First name and last name
Phone number
Usage Data

Data Collection

We collect and process various types of data to enhance and personalize the user experience. The types of data collected may include:

Personal Information:
- User-provided Information: When users register or interact with the Service, we may collect personal information such as email addresses, first and last names, and phone numbers.
- Payment Information: In case of transactions, payment details may be collected for processing payments securely.
- Communication Data: information exchanged during user interactions, such as emails or messages, may be stored for record-keeping and support purposes.
Usage Data:
- We automatically collect information on how users interact with and navigate through the Service. This includes Device's Internet Protocol (IP) address, browser type, pages visited, timestamps, and other diagnostic data.We automatically collect information on how users interact with and navigate through the Service. This includes Device's Internet Protocol (IP) address, browser type, pages visited, timestamps, and other diagnostic data.
- Information obtained through Cookies and similar tracking technologies is also considered Usage Data.
Third-Party Social Media Data:
- When users choose to create accounts or log in using Third-party Social Media Services, we may collect data associated with their social media accounts. This may include profile information and user activities.
Location Data:
- We may collect information about the user's general location based on IP address or more precise location data if users enable location services.
Device Information:
- Information about the user's device, such as device type, model, operating system, and unique device identifiers, may be collected for technical optimization and support.

Data Collection Purpose:

The data collected is used for various purposes, including but not limited to providing, maintaining, and improving the Service, personalizing user experiences, processing transactions, and ensuring the security of our users.

Legal Basis for Data Processing:

Data collection is based on user consent or as necessary for the performance of a contract. Users have the right to withdraw consent at any time.

Data Sharing:

We may share collected data with third-party service providers, affiliates, or business partners as necessary for providing the Service or as required by law..

Use of Your Personal Data

Company Use:

Personal Data is utilized for various purposes, including but not limited to:

Providing and improving the Service
Managing user accounts
Contacting users for updates or informative communications
Offering news, special offers, and general information about goods and services

Delete Your Personal Data

Users have the right to delete or request deletion of their Personal Data. Access, correction, or deletion requests can be made through account settings or by contacting info@twistmena.com.

Disclosure of Your Personal Data

Personal Data may be disclosed under specific circumstances, including business transactions, law enforcement requests, or to protect user safety.

Security of Your Personal Data

While commercially acceptable security measures are implemented, absolute security over the Internet cannot be guaranteed.

Children's Privacy

Our Service does not target individuals under the age of 13. Parents or guardians discovering underage data provision should contact us for removal.

Links to Other Websites

Our Service may contain links to external websites. Users are encouraged to review the privacy policies of these third-party sites, as we have no control over their content or practices.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Users will be notified of changes via email or a notice on our Service.

Google API Disclosure

Protecting Your Google Data with Twist Music

Twist Music takes seriously the privacy and security of your Google data. We only access and use your information through Google APIs, following their strict Limited Use Policy. This means:

Transparency: We are clear about what information we collect and how we use it.
Limited Use: Your data is only used for specific purposes directly related to the Twist Music app, such as enhancing your music experience.
No Sharing: We do not share your data with any other apps or third parties without your explicit permission.

For more details about the Limited Use Policy, you can visit the {Google API Services User Data Policy }

Contact Us

For questions about this Privacy Policy, contact us at info@twistmena.com.